Shipping policy

SHIPPING POLICY

Shipping Origin All orders are fulfilled and shipped from our warehouse in Hong Kong.

Shipping Rates We offer free standard worldwide shipping on all orders. No minimum order value is required.

Carrier and Tracking Orders are shipped via Hong Kong Post with a tracking number provided. You will receive a shipping confirmation email with your tracking details once your order has been dispatched.

Estimated Delivery Times Standard international shipping typically takes 14–21 business days depending on your location. Please note these are estimates and not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.

Customs, Duties, and Import Taxes Your order may be subject to import duties, taxes, or customs fees levied by your country's customs authority upon arrival. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We are unable to predict or control these charges. Please check with your local customs office for more information before placing your order.

Order Processing Time Orders are typically processed and dispatched within 1–3 business days of payment confirmation.

Shipping Delays We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once your order has been handed to the carrier, risk of loss passes to you.

Contact For shipping enquiries, contact us at cs@wobomatic.com or +852 9096 3186.